FREQUENTLY ASKED QUESTIONS
Q: What is Colonoscopy?
A: http://www.gastro.org/wmspage.cfm?parm1=858
Q: What is Upper GI Endoscopy?
A: http://www.gastro.org/wmspage.cfm?parm1=5389
Q: What is Colorectal Cancer Screening?
A: http://www.gastro.org/wmspage.cfm?parm1=5724
Q: What is Endoscopic Ultrasound or EUS?
A: http://www.asge.org/PatientInfoIndex.aspx?id=380
Q: Where can I find out more information about my digestive disease or gastrointestinal problems ?
A:You can find information on our website or visit the American Gastoenterology Association site link here: http://www.gastro.org/wmspage.cfm?parm1=478
Q: Can I have my procedure done in the office rather than the hospital?
A: Yes, in many cases, our physicians can provide your outpatient endoscopy service in the comfort of our office.
Q: Do you accept all insurance?
A: We participate with most major insurance carriers for normal office visits and evaluations, including Medicare, BCBS, Cigna, Healthcare Savings, United Healthcare, and Medcost. For procedures please check with your carrier or call our office to ensure we participate with your specific plan and to verify your coverage.
Q: What is your payment policy?
A: We accept cash, checks, and all major credit cards. For patients without medical insurance we require upfront payment in full for office visits and procedures. We also offer a medical financing plan through Care Credit that allows interest free payments for up to 3 months and longer financing terms when necessary.
Q: What do I do if I have an emergency?
A: If you are experiencing a medical emergency please call 911 or go to your nearest emergency room.
Q: How do I request a refill of a medication?
A: Please contact your pharmacy to request a refill on you prescription. They can call our Medication Refill Line at 362-1011 ext. #128 or fax a refill request to (910) 362-8499. We make every effort to return calls within 24 to 48 hours.
Q: Do you provide GI services to children?
A: We do not typically see patients under the age of 18. Please have your primary care physician contact us if there are any specific questions.
Q: Do I need a referral to make an appointment at your office?
A: Many of our patients do have a referral from their physicina but you may call and schedule an appointment yourself as well. Please call (910) 362-1011 and choose option #4 to speak to one of our appointment schedulers.
Q: Can I fill out my insurance and medical forms before coming to my appointment ?
A: Yes. You may print out all of your paperwork from the " Patient Forms" tab on our website and complete them at home. Often times this helps reduce your wait time in our office on the day of your appointment.
Q: Do I need to bring my medical records to my first visit?
A: It is very helpful to our providers if you obtain copies of your medical records from your previous gastroenterologist. This assists our providers in learning more about your health history and enables them to better serve your needs.
Q: How much will my procedure cost ?
A: This answer can vary depending on insurance coverage. Generally patients will notified in advance of their copay or coinsurance. Often times some insurance companies only require that we charge your specialty office copay of $25 or $50. Procedures done in our Ambulatory Endoscopy Center offer a tremendous savings over the outpatient setting.
|